Hi again everyone,
I've already talked to Paullyfuzz in person and it seems like we have come to an agreement.
Just wanted to use this opportunity to still clarify a couple of things because there was some misinformation in the discussion.
Besides the bezel, the repair cost (87 euros) included a whole new upper casing, which had to be replaced too because the pins that hold the bezel in place had fallen off. Besides the parts, it included the work, shipping and testing, which is needed when the upper casing is replaced. (That would be good to do occasionally anyway, especially when the watch is seven years old, but thats another story). Had it been just the bezel, replacing it would have been cheaper.
Although 87 euros for what some may consider as a couple of pieces of plastic can seem a little steep (and I agree its a lot of money), they are an integral part of the product and we can't send these parts out as such. Most of the parts serve a purpose that a lot of people in fact rely their lives on and we want to guarantee the quality of our products.
As a result of this discussion and other feedback we have received from our customers, we are going to critically reevaluate our repair costs. We don't want them to be unreasonable to our customers. So thank you for your feedback, we'll try and learn from this!
Also, please feel free to come and share your outdoor experiences in our sports community Movescount (
www.movescount.com) and share your feedback on Facebook (
www.facebook.com/suuntolistens)!
Best regards,
Aku from Suunto
(
www.twitter.com/akuvaramaki,
www.movescount.com/akuvaramaki)