I am probably in for a pasting here, but I have a watch that cost me over £300 pounds, to get the battery changed and have the wrist strap replaced will cost the better part of £100.
I have an air rifle that cost over £500 (without scope, sights, bipod, scopemounts magazines or anything else), it appears to be under power, to have it serviced will also cost £95 pounds before shipping.
Once upon a time you used to able to get boots that you could have the sole replaced when they wore out, now they are few and far between and a set of boots I have had for less than a year have to go in the bin and I have to buy a new set, that's another £130 down the drain.
I run a business, I deal with manufacturers, importers and manufacturers as part of that, some are the most ignorant people that I have ever come across, they are invariably based in the UK. If you have a problem with a help desk or an importer take it directly to the parent company, in most cases they are very helpful.
I buy things from Finland on occasion and it doesn't seem to matter who you deal with the shipping always seems to be expensive so this is not isolated to Suunto.
My local horologists quoted me the better part of £60 for a pressure test on a watch, so personally I don't see Suunto's costs as extortionately expensive with the servicing of the watch included.
Fixing and replacing goods under warranty on the other hand is a customer right.
We buy things all the time that require servicing, we are aware of that, the cost of servicing we hardly ever ask about, that's our own fault.
I have an air rifle that cost over £500 (without scope, sights, bipod, scopemounts magazines or anything else), it appears to be under power, to have it serviced will also cost £95 pounds before shipping.
Once upon a time you used to able to get boots that you could have the sole replaced when they wore out, now they are few and far between and a set of boots I have had for less than a year have to go in the bin and I have to buy a new set, that's another £130 down the drain.
I run a business, I deal with manufacturers, importers and manufacturers as part of that, some are the most ignorant people that I have ever come across, they are invariably based in the UK. If you have a problem with a help desk or an importer take it directly to the parent company, in most cases they are very helpful.
I buy things from Finland on occasion and it doesn't seem to matter who you deal with the shipping always seems to be expensive so this is not isolated to Suunto.
My local horologists quoted me the better part of £60 for a pressure test on a watch, so personally I don't see Suunto's costs as extortionately expensive with the servicing of the watch included.
Fixing and replacing goods under warranty on the other hand is a customer right.
We buy things all the time that require servicing, we are aware of that, the cost of servicing we hardly ever ask about, that's our own fault.