Warning, when ordering from Spain, and UPS woes.

[Laurentius]

Having seen the reviews I ordered a lavvu extension from Bushcraft Spain, I am in no position to comment on the quality of the product as it has not arrived yet. The first problem was customs, I had to pay a hefty charge to UPS, and was sent a delivery email with inaccurate information. On further enquiry the product has not left Spain never mind my payment and after lengthy calls to UPS customer service, not the easiest to access, I cannot be given a delivery date yet. I do not know if Bushcraft Spain or on this forum, but my advice to you is not to use UPS they are far from reliable, never mind the unexpected customs bill.

 

[wookii]

That's such a shame. I have one of their oilskin tarps and I love it. Was hoping to order some other items from them in future, but will probably hold off now.

Once you get your item, I hope you love it as much as I did mine. Their quality is fantastic.

 

[Laurentius]

That's such a shame. I have one of their oilskin tarps and I love it. Was hoping to order some other items from them in future, but will probably hold off now.

Once you get your item, I hope you love it as much as I did mine. Their quality is fantastic.

I am sure I will when it eventually arrives.

 

[Dariet]

if you don't mind me asking, when did you order yours?

 

[hughtrimble]

UPS have gone down the swanny. They charge extremely high rates but have the very worst customer service and reliability for delivery I've ever experienced in a delivery company.

 

[Dariet]

UPS have gone down the swanny. They charge extremely high rates but have the very worst customer service and reliability for delivery I've ever experienced in a delivery company.

years ago I had no problems getting parcels delivered by UPS, blaming BushcraftSpain for import duties or for whatever bs UPS is up to seems really unfair, the same would happen with any shop in the continent, we're not in the EU anymore, this is something we have to accept since it's what the majority wished.

 

[wookii]

years ago I had no problems getting parcels delivered by UPS, blaming BushcraftSpain for import duties or for whatever bs UPS is up to seems really unfair, the same would happen with any shop in the continent, we're not in the EU anymore, this is something we have to accept since it's what the majority wished.

I hope it didn’t come across that I was blaming Bushcraft Spain. They’re a fantastic company. That’s why it’s such a shame about the issues @Laurentius is now experiencing.

I can only speak for myself, but I didn’t think that Laurentius did either. Although maybe it’s a slightly misleading choice of Thread title.

 

[hughtrimble]

years ago I had no problems getting parcels delivered by UPS, blaming BushcraftSpain for import duties or for whatever bs UPS is up to seems really unfair, the same would happen with any shop in the continent, we're not in the EU anymore, this is something we have to accept since it's what the majority wished.

I don't think Laurentius was complaining about BushcraftSpain, and I certainly wasn't (I hadn't actually heard of them until this thread!).

I'm just moaning about UPS. And whilst you're correct it's not UPS's fault that they need to collect customs charges for certain parcels coming to us from Europe, my negative experiences (multiple) have been with importing from the USA, for which they should have a heck of a lot more experience now.

As I say, they used to be my go-to, but no longer.

 

[Fadcode]

Don't forget there is a Global Fuel shortage, and also a lot of Flight cancellations, so some air freight delays might be expected, I ordered a Track Saw at 16:30 last night and it was delivered at 9:05 this morning by UPS, so they aren't all that bad, all incoming freight from abroad has also to go through customs for them to determine the duty payable, which is another holdup, on the route.............................I do feel a lot of people were shocked by the difference leaving the EU made to incoming freight, and the duty payable and the charge for collecting the duty, made by the carriers.

 

[Danceswithhelicopters]

A thread title that is inaccurate and potentially harmful to a fairly well regarded Bushcraft supplier.

 

[Laurentius]

My quarrel is not with Bushcraft Spain, it is with their default choice of courier and a warning to anyone who does buy from them, to be ready to pay a hefty customs charge.

 

[Danceswithhelicopters]

Customs is nothing to do with any supplier... Its the laws of the UK.

As for their choice of UPS, the one instance you've experienced does not warrant the thread title.

 

[Herman30]

My quarrel is not with Bushcraft Spain,

In that case the headline has to be changed.

 

[Laurentius]

In that case the headline has to be changed.

Done, didn't realise I could edit the thread header.

 

[Dariet]

fair enough, and not only spain; ireland, france, japan, us, canada... basically the whole world except the country where you're at.

 

[ONE]

You're warning people that if they import goods from abroad they may have to pay excise duty?

Seems a tad superfluous, but hey.

 

[wookii]

I think the original post was just to share their recent experience of purchasing from a particular company in the hope that it may help others. Probably also venting a little frustration and hopefully get some reassurance from others that all will be fine.

 

[Laurentius]

The latest in this saga is that it is turning out to be a right royal Brexit disaster as the parcel has now been returned to Bushcraft Spain, because apparently they did not provide the right documentation, and did not respond in time to UPS request for further documentation so it was sent back today! I have contacted both UPS and Bushcraft Spain this time.

 

[saxonaxe]

It's only been 19 months since we ceased to be fully under the control of the Eurocrats, so it will take foreign companies some time to wake up. Give 'em at least another couple of years to siesta. ..

 

[crosslandkelly]

Sorry to hear about your import woes. I bought the lavvu extension panel, late last year. It took about three weeks from order to delivery, and no extra costs, they were all built into the £135 (IIRC) price. I can't remember who delivered though. Be patient, BushCraft Spain are an excellent company to deal with, and the extension panel is of fantastic quality. I would have no hesitation in recommending them.