I'm a big fan of the Vango pop up range, used em for years and had great service from them........untill.........
Notice the peak shape at the top where the poles snapped. It wasn't long before the pole had torn through the tent and left me trying to bodge it by epoxying a bit of tube over the two ends. I was then going to glue some tent material over the hole.
Anyway, it didn't work, i spoke to Vango looking for a replacement pole. The tent is 10 months old but i don't have the receipt and never registered the tent. The poles are not guaranteed anyway.
Vango have come back to me and said that they are due new stock mid January and when they do, they will replace the tent, free of charge.
Fantastic result, I'm over the moon. Definitely will stick with Vango now forever
Notice the peak shape at the top where the poles snapped. It wasn't long before the pole had torn through the tent and left me trying to bodge it by epoxying a bit of tube over the two ends. I was then going to glue some tent material over the hole.
Anyway, it didn't work, i spoke to Vango looking for a replacement pole. The tent is 10 months old but i don't have the receipt and never registered the tent. The poles are not guaranteed anyway.
Vango have come back to me and said that they are due new stock mid January and when they do, they will replace the tent, free of charge.
Fantastic result, I'm over the moon. Definitely will stick with Vango now forever