Thanks Cameron, yes it's a stressful time alright and it didn't help by BT playing silly buggers with our telephone and internet line.
12 weeks to place and order and have a phone line swapped over at the same exchange. We are Half a mile closer to the exchange and all the wiring to the house was there but BT couldn't even get the order through to Openreach!!!!!!! 6 weeks after we moved we still had no phone in the new place. I was on the phone to them daily which was costing a fortune on my mobile. In the end I told them to "go do one" and I put and order in with Zen internet. 1 week later and I had both phone and internet!!!
Good luck with your new house too