I have had some REALLY bad experiences related to CH and now would steer totally clear of the outlet shop, at least the one at Fleetwood anyway. I am totally convinced that some of the stuff there is not perfects but sold as such. I stick to a mainstream retailer even TKMax, Costco etc who dont seem to have stuff with puckered seams, missing buttons, holes etc.
Splashed out on Nosi gear for son to take to Ecuador and it basically fell apart. Complained at shop "Lifetime Warranty, don't think so mate, prove it" : "Oh you can, well it's my loss they wont take them back, bleat bleat......"
Got resolved really quickly and pleasantly by a lady from "CH Head Office" after having a moan on their facebook page. He now has 2 sets of Bear shirt/trs as they could not do a like for like on the one set Nosi Lites returned so went up what they had. Turned round a peeved customer who was being a nuisance
Splashed out on Nosi gear for son to take to Ecuador and it basically fell apart. Complained at shop "Lifetime Warranty, don't think so mate, prove it" : "Oh you can, well it's my loss they wont take them back, bleat bleat......"
Got resolved really quickly and pleasantly by a lady from "CH Head Office" after having a moan on their facebook page. He now has 2 sets of Bear shirt/trs as they could not do a like for like on the one set Nosi Lites returned so went up what they had. Turned round a peeved customer who was being a nuisance