How good is Heinnie Haynes?

[NikolaTesla]

I've bought a knife from HH a week ago? while splitting and chopping wood, one screw has fallen out of the handle and I can't replace it do any of you think I'll be able to get a refund?

[southey]

Maybe, though was the damage caused by miss use? what knife was it

[Adze]

Only if it's a genuine fault with the knife - if it's broken because it's not been used correctly or in accordance with the manufacturers instructions, then probably not.

[dwardo]

Can not fault their customer services. Great people to deal with on many occasions.

[NikolaTesla]

Well I haven't tried to modify it or anything like that (did wrap some paracord around the handle, for extra grip), just general stuff as I said, splitting wood and chopping thin branches to make arrows. (my bow turned out pretty good)

[knifefan]

They are the best!!!! Best customer service i've ever experienced They may be able to help - but I wouldn't expect a refund because you failed to notice a loose screw in the handle

[shaggystu]

.....one screw has fallen out of the handle and I can't replace it......

why not?

agree entirely with what knifefan said about hennie haynes, superb company to deal with, great customer service

[NikolaTesla]

They are the best!!!! Best customer service i've ever experienced They may be able to help - but I wouldn't expect a refund because you failed to notice a loose screw in the handle

It wasn't my fault, I was just using it. Well not a refund, but a cheaper knife, and I could send the faulty one to them. I don't have the screw for the handle, they are star one's. I'd like another cheaper knife from them anyway.

[Shewie]

Would it be wrong to omit the fact that you were battoning with it, and just say it fell out while packed in your sack?

[Harvestman]

No experience of their customer service, but feedback is good, and they deliver quickly and reliably.

However their website drives me to distraction. Browsing is impossible unless you already know what brand you want, and usually I don't care about brand, just function. It annoys me so much I hardly ever use them as I give up long before I find what I want.

[ex-member Raikey]

HH are excellent,

but i wouldnt hold out for an exchange to a different make / value of product,....if, as you say the one you have has been used,...

id say if it was a maintenance issue, or use as not intended , and not a warrantable material failure then you,d struggle to exchange it anyway..

but there are other factors,

do HH simply administer the manufacturers warranty dependant upon brand, or have a blanket policy on exchange ?

out of interest, what knife and how were you using it?

[NikolaTesla]

[QUOTE=Raikey;1075817]HH are excellent,

but i wouldnt hold out for an exchange to a different make / value of product,....if, as you say the one you have has been used,...

id say if it was a maintenance issue, or use as not intended , and not a warrantable material failure then you,d struggle to exchange it anyway..

but there are other factors,

do HH simply administer the manufacturers warranty dependant upon brand, or have a blanket policy on exchange ?

out of interest, what knife and how were you using it?[/]

Well it is used, but very lightly not even a mark on the blade. Everything is intact and Very good condition. Just the screw.

[johnboy]

I'd be inclined to speak to HH themselves. Rather than elicit opinions on a forum.

Let us know how you get on...

[Expat]

Browsing is impossible unless you already know what brand you want, and usually I don't care about brand, just function. It annoys me so much I hardly ever use them as I give up long before I find what I want.

X10..!!!

[slowworm]

In my recent dealings with them I wasn't that impressed with their customer services if I'm honest. Not a big problem but they're no longer my first stop when ordering stuff.

[Johnnyboy1971]

If you have only had it a week then phone them and explain what has happened.
I can say from experience that they have first class customer service and are mega helpful.

What knife is it that your having problems with.

[Johnnyboy1971]

Well I haven't tried to modify it or anything like that (did wrap some paracord around the handle, for extra grip), just general stuff as I said, splitting wood and chopping thin branches to make arrows. (my bow turned out pretty good)

Did the screw fall out before you wrapped the cord around it

[tartanferret]

Maybe send an email to the manufacturer, politely asking for a replacement screw.

or

take the other one out and get it matched. Shouldnt be that hard.

good luck !

[Native Nathan]

Don't know about there customer service, but i ordered a knife from them at 3:20pm and it was at my door at 10am the next day, and that was with the basic free postage.

If it were me I would contact HH, maybe they could send you a replacement screw.

You then still have the knife you wanted / ordered and its minimal cost to HH so a win win situation.

[Bluebs4]

HH are ace but as stated id go to makers ,I have in the past and most are happy to help out,infact most welcome the feedback ,atb Stewart.oh don't slate the knife youll hit a wall goodluck

[NikolaTesla]

They've asked me to send it back, so he can examine it.

[Silverback 1]

They've asked me to send it back, so he can examine it.

You still haven't told us what knife it is!!
Don't know about everyone else but i am intrigued,go on spill the beans

[Essexman]

They've asked me to send it back, so he can examine it.

You understand they they might read this forum right?

[ged]

I guess I've spent quite a bit more money with Heinnie than most people have, and I've had experience of their service when things haven't, er, gone quite right.

I'm sure if you're fair with them they'll be more than fair with you.

[NikolaTesla]

You understand they they might read this forum right?

What's that supposed to mean? I haven't done anything wrong.

[bushwacker bob]

What's that supposed to mean? I haven't done anything wrong.

Opening post states you were chopping wood with it. That is misuse.

[swotty]

You still haven't told us what knife it is!!
Don't know about everyone else but i am intrigued,go on spill the beans

Yep......i'm intrigued to know what knife it is too......

[NikolaTesla]

Opening post states you were chopping wood with it. That is misuse.

Not massive logs, saplings to make arrows.

HH are very good...

Knife is a colt tactical.

The guy for HH said send it back, he was really helpful.

[spandit]

That knife looks really uncomfortable to use!

http://office.heinnie.com/Colt-Knive...-128-975-6949/



Good bargain, though but a bit "tacticool" for my liking

[Sheldon]

From looking at that image it seems like one of the screws may just have been loose, not Heinnie Haynes fault, more than likely the manufacturers. Just my thoughts.

Aside from that, I've had excellent service from Heinnie Haynes, extremely fast delivery and brilliant customer service.