Surplus and Adventure Sticky?

[HillBill]

What the **** is your problem, I would have thought any way of getting complaints dealt with quickly would be welcomed! If you can't be assed to send a PM then don't complain!

Disgraceful.

I've never used your shop Pete, but one thing is for sure after comments like that......... i never will.

If the company you work for has built up such a bad reputation then it deserves to go out of business, and folk with an attitude such as this such be out of a job.

I wonder if an email to your boss pointing out these offensive comments is in order??

Ok, you were trying to help, thats appreciated. But that appreciation will be very short lived if you don't curb your tongue mate

[ged]

Disgraceful.

Couldn't have put it better myself.

At least we now know where the real problem is.

One to avoid.

[BillyBlade]

At least we know now what Gerald Ratner got into after the jewellery business....

[Broomstickize]

At least we know now what Gerald Ratner got into after the jewellery business....

Well Ratner just told the truth his customers didn't want to admit to themselves, this person is swearing at them.

Reaaly boils my up that good companies like Lakeland Bushcraft aren't still trading despite their excellent service.

[SimonM]

What the **** is your problem, I would have thought any way of getting complaints dealt with quickly would be welcomed! If you can't be assed to send a PM then don't complain!

Excellent way to alienate a large number of potential customers...well done sir!

I was initially impressed that you were prepared to come on a public forum to put right a pretty poor customer service record. However, now I see why the reputation is a poor as it is.

Count me as someone who won't be spending with you in the future.

Simon

[widu13]

Now that the company themselves has publicly replied and showed their true colours, may I suggest the is the strongest of contenders for a warning sticky!

[andythecelt]

What the **** is your problem, I would have thought any way of getting complaints dealt with quickly would be welcomed! If you can't be assed to send a PM then don't complain!

.....and there we have it. Typical customer service from this company. Always nice to have the evidence out in the open on a public forum though, it underlines their attitude perfectly. A rude refusal to apologise or address the problems I experienced and the money I'm owed.

No don't phone the number on the website, I don't work in the office, I manage the website from my home office, if you PM me with any complaints I will get something done!

Is it just me who finds this statement odd? He's basically admitting you'll get no joy phoning the shop! They must have had hundreds of complaints over the years so why try to improve things now? I suspect a business run that badly is suffering badly in this economic climate.

[Mesquite]

No don't phone the number on the website, I don't work in the office, I manage the website from my home office, if you PM me with any complaints I will get something done!

Is it just me who finds this statement odd? He's basically admitting you'll get no joy phoning the shop! They must have had hundreds of complaints over the years so why try to improve things now? I suspect a business run that badly is suffering badly in this economic climate.

Not that odd... the guy is probably doing this off his own bat without permission from the owners and if you phone at the shop it's going to highlight what he's doing.

Mind you phoning the shop to point out what carp staff they employ probably won't raise any eyebrows at all...

[Pandabean]

I have never ordered from these guys in the past mainly due to the comments I have seen on here and around the web. If am doing any kind of buying from someone I have never heard of before it is these sorts of threads that I look for and see what others have experienced. Well now based on what was said here I will certainly be avoiding them for sure even if it was something I desperately wanted. I am pretty sure there are many others out who do similar research before buying.

If you wanted to fix complaints, to which there shouldn't be any in the first place, it would be good to address them at the earliest point rather than waiting until all the bad press occurs around the web and then posting on a public forum like you have.

[blacktimberwolf]

"Well, what did you expect ? "


I would be interested to know if anyone has taken a chance with this Pete & actually had their complaint satisfactorily dealt with.........comes to something if a web devoloper working from home can do more than the staff working on site in dealing with customer sales & inquiries.

[Realbark]

After reading this lot and the linked thread i i used strikeforcesupplies and surplusandlost for some kit - both companies gave a quick, hassle free service - not a big spend by any means but hassle free is worth its weight in gold IMO. No connection at all just a happy customer. This lot (S n A) wont see a bean from me and im buying at the moment.

[dwardo]

Whilst i agree with all of the comments based on their expereinces we might want to consider that "ArmySurplusUK" is just their web designer/subcontractor and not an employee and was offering a bridge too the people responsible for the horrible service.

[Native Nathan]

Sorry Dwardo, but I have to Disagree,

"ArmySurplusUK" may be just their web designer/subcontractor and not an employee, However as he signed up using an Official Company E-mail Address.
I believe he IS doing Official Surplus and Adventure work

Therefore as I see it 3 things that could be going on here.

1. He is officially working for Surplus and Adventure and/or doing Official Surplus and Adventure work, and therefore speaks with full authority of Surplus and Adventure.
2. He is an employee working without the official knowledge of Surplus and Adventure - Gross Miss conduct.
3. He is a Hacker, Has nothing to do with Surplus and Adventure, Using an E-mail address he acquired Illegally, which should be a matter for the police.

Like I said this is just my personal opinion, I have no proof that anything Illegal is going on here. Just proof of Very Bad Business Practices
Given that Surplus and Adventure sell stock predominantly for the Bushcraft, Camping, Military inclined people, I wonder why disgraceful comments are made on an open public forum with 23,225 Members who are there target market?

The mind does boggle.

[ArmySurplusUK]

Hi,
I don't know what's going on here but I was told there were some replies to this thread supposedly posted by me. I have just had a look and can say with certainty that I have not posted anything since my original posts where I offered to try and sort out problems.
Anyone who knows me would know that I very rarely swear, and would not do so on a public forum!
I would not post my email address.
And if I were to swear I would get the spelling correct 'assed' instead of a***d, (I put the *** in so technically haven't sworn).
Someone must have hacked my account or found my password, I had to request a new one when I logged in this time, as it had been changed!
I would appreciate it if the moderator would remove the offensive posts.
I would also like to reiterate my offer to deal with any complaints if members are unable to resolve any problems by phone or email. The company, Surplus and Adventure, realise they need to improve their complaints procedures and offering help through the forum is part of their efforts to do so!
Pete.

[ArmySurplusUK]

One other thing, how do I get notifications of replies sent to me?
Pete.

[Shewie]

Hi,
I don't know what's going on here but I was told there were some replies to this thread supposedly posted by me. I have just had a look and can say with certainty that I have not posted anything since my original posts where I offered to try and sort out problems.

Either you've given your login details to somebody else at the shop or you're talking BS. Not sure if the Mods can do this but I'll bet a penny to a pinch of doodoo that the offensive posts were sent from the same IP address.

I smell a rat

[Pandabean]

Either you've given your login details to somebody else at the shop or you're talking BS. Not sure if the Mods can do this but I'll bet a penny to a pinch of doodoo that the offensive posts were sent from the same IP address.

I smell a rat

I think I smell one to. But I think you are correct, not sure about the Mods but the admins would certainly be able to check the IP numbers and compare.

[Ahjno]

One other thing, how do I get notifications of replies sent to me?
Pete.

You're a webdeveloper ... Would think you have some feeling for anything digital / computertechie ... Same goes for a save password ...

I'll look into it.

[JonathanD]

.

[ArmySurplusUK]

Please do, as I haven't given out my login details.
Yes I am computer savvie having worked in IT for nearly 25 years and could if I wanted to hide my IP address, but I don't and I haven't!

[ArmySurplusUK]

My IP address should be showing as - 87.115.104.171

[Corso]

it just gets better and better....

[blacktimberwolf]

" Oh what tangled webs we weave "......................... ...

[Bushwhacker]

Now THIS is classic internet. It's adhered to all the basic rules of online disgruntlement thus far.

[chris_irwin]

What the **** is your problem, I would have thought any way of getting complaints dealt with quickly would be welcomed! If you can't be assed to send a PM then don't complain!

And in that one moment, any chance of recovering any business from this forum was removed. Never swear at your customers, no matter how mad they make you, that's just common sense.

I've had no dealings with you before, but if that's the way you react to a disgruntled customer, whether he was in the wrong or not, it would make me think twice...

[ArmySurplusUK]

Whether you choose to believe me or not the offer to deal with any complaints is still there. If you can't get through by phone or email just send a PM and I will see what I can do!
Can someone tell me how to contact a moderator?

[Mesquite]

Can someone tell me how to contact a moderator?

PM any of the members whose forum names are in red as opposed to green, blue or gold...

[rik_uk3]

I think I smell one to. But I think you are correct, not sure about the Mods but the admins would certainly be able to check the IP numbers and compare.

Only a static IP address, many of us don't have them.

[Opal]

PM any of the members whose names are red

British Red?

[Mesquite]

British Red?

... typo corrected