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Thread: UKhammocks top quilt and other problems

  1. #31

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    Quote Originally Posted by am5566 View Post
    I ordered a woodsman x 12 weeks ago and have sent 4 emails for updates. Not had any replies!
    Tried phoning the number and just get an automated message.

    Beging to worry now, dont know if its been sent and lost in the post. Was going to order an under quilt if i liked the hammock, not any more!

    Has anyone else had anything from ukhammocks this year?
    Sounds like you're in the same boat as me, ordered at Christmas and no replies to my contact since. Fortunately I paid on credit card and am going through the claim back process, they have refunded me while investigating. Shocking service from ukhammocks.
    Ordered another hammock from dutchwaregear in the states last week. They list loads of variables to customise your hammock and I can only assume everything is either kept on the shelf or made the same day as ordering as It was in the UK in 4 days, that is how to look after customers, its only being held up by good old UK customs.

  2. #32
    Join Date
    May 2008
    Location
    Hants
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    872

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    There's a chap in a facebook hammock group also in the same position, unless it's one of you two.

  3. #33
    Join Date
    Dec 2012
    Location
    scotland
    Posts
    43

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    It's not me in the facebook group. It's slightly reassuring to know that it's not just my order :-(

  4. #34

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    Not me either, so that's at least 3 of us and probably 350+ dissapeared. Hopefully highlighting this will avoid others making the same mistake.

  5. #35
    Join Date
    Sep 2013
    Location
    Rochester, Kent
    Posts
    270

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    Such a shame to hear that this is happening. I've had a couple of hammocks from Mat and have been very happy with them. Have given them regular use for two years now and still as good as new.

    Hope your problems get sorted soon.
    Barneys Bimbles and Adventures, check out my blog for tales and photographs of my outdoor adventures.

    http://barneysbimbles.blogspot.co.uk

  6. #36
    Join Date
    Dec 2012
    Location
    scotland
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    An update: got in touch with the uk hammocks expedition team on Facebook and they got back to me with the following
    "Hi Alan,

    I am aware that the team is having issues with emails, the server is currently all being swapped over to the new workshop in York and this along with the movement of equipment and staff is or helping solve this.
    I fully apologies for the lack of contact and indeed your order delays.

    I'm meeting with the team this afternoon and will call ahead of time to get an update on your situation.
    If needed I will request a rerun of your order to ensure you have it ASAP."

  7. #37
    Join Date
    Dec 2010
    Location
    Yorkshire
    Posts
    4,064

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    Matt seems busy with the move back to Yorkshire as well as jetting off to Corsica boating.
    I made enquiries about some gear they claim to stock but don't stock, you have to order it then they order it from the US supplier.
    Here and there.

  8. #38
    Join Date
    Dec 2012
    Location
    scotland
    Posts
    43

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    My woodsman x came today special delivery. Just in time for the weekend :-)

  9. #39
    Join Date
    Apr 2009
    Location
    W.Sussex
    Posts
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    Quote Originally Posted by am5566 View Post
    My woodsman x came today special delivery. Just in time for the weekend :-)
    Cool, enjoy. They're a bit weird to start off, but work well with decent tree distance. The footbag string pops open if the bug net isn't used. I found I don't really need the string anyway, but the diagonal lay made me feel I might tip out. My trees were too close together, not even enough distance to string a 3x3 DD lightweight on the diagonal. I think with a bit more experience this season, I'll get it right.
    "Nature is an old lady with few suitors these days, and those who wish to make use of her charms she rewards passionately" Tim Krabbe

  10. #40
    Join Date
    May 2014
    Location
    derbyshire
    Posts
    2,407

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    Quote Originally Posted by Nice65 View Post
    The footbag string pops open if the bug net isn't used. I found I don't really need the string anyway,
    I'v had dozens of nights in my woodsmanX......yet to find any point to that footbox 'sag' adjuster
    Uncle chop chop

  11. #41
    Join Date
    Apr 2009
    Location
    W.Sussex
    Posts
    2,034

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    Quote Originally Posted by sunndog View Post
    I'v had dozens of nights in my woodsmanX......yet to find any point to that footbox 'sag' adjuster
    I know, it's an odd arrangement.

    I've used the same trees a couple of times, and sort of felt my head could loll over the side a bit. I'm hoping that a longer span might make the hammock behave differently.
    "Nature is an old lady with few suitors these days, and those who wish to make use of her charms she rewards passionately" Tim Krabbe

  12. #42
    Join Date
    Nov 2005
    Location
    Maidstone area in kent
    Posts
    318

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    I wish i had done some better research before i ordered a jungle bushcraft chair from Ukh, i ordered mine in early March, and been fed all the same excuses that are all in the post, including that they were re locating the workshop to yorkshire........ That post was 2008!!!!!!! After being reassured by Matt that my chair had been dispatched 3 times now..( havent recieved anything), i asked for a refund last week, as did my mate who also ordered from them............
    I have yet to see if the refund has been put into my account, but this seems a common problem with this company..... I certainly will not be recommending them as they seem to not be able to meet their orders anytime soon...... Shame really, so i ordered a dd youth hammock after a e mail conversation, and it was sent the next day! Thats proper service from DD Hammocks!!!

  13. #43
    Join Date
    Sep 2013
    Location
    Berkshire
    Posts
    1

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    I ordered an underquilt in February and I do hope I get it before the cold weather starts again :/ It's a pity their customer service is crap because their products are pretty good. I've sent an email today to see if it will be coming any time soon and I will continue to wait and hope

  14. #44
    Join Date
    Apr 2009
    Location
    W.Sussex
    Posts
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    Mat needs to get on here and elsewhere properly address these problems. I did get my WoodsmanX in reasonable time, but an assurance that things will get better and more organised would go a long way to prevent him bankrupting the business.
    "Nature is an old lady with few suitors these days, and those who wish to make use of her charms she rewards passionately" Tim Krabbe

  15. #45

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    This is really disappointing.
    I've been waiting for the issues to get sorted before pulling the trigger on an EDC hammock and Jungle Chair.
    Looks like the issues might be getting worse.
    Does anyone know where I could source similar? Or who are the best people to see about having something similar made?
    Stelio.. Stelio Kontos. Stelio.. Stelio Kontos. Stelio.. Stelio Kontos. Stelio.. Stelio Kontos. Stelio.. Stelio Kontos....

  16. #46
    Join Date
    Jan 2011
    Location
    Selby
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    Quote Originally Posted by KenThis View Post
    This is really disappointing.
    I've been waiting for the issues to get sorted before pulling the trigger on an EDC hammock and Jungle Chair.
    Looks like the issues might be getting worse.
    Does anyone know where I could source similar? Or who are the best people to see about having something similar made?
    If it's just a simple hammock you want go for one of these:
    http://www.twhammocks.co.uk/Hammocks...mock-1.8-X-2.8
    Great things are done when men and mountains meet.
    William Blake

  17. #47

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    The EDC is even smaller than that TWhammock, and the zipper makes it good for gear storage above or beside the main hammock.

    Can also be used to disguise expedition leaders...


    This is one that I got part done from Matt, he provided the zip and I installed it. Didn't do it quite right, so the zip tends to sit on one side of the hammock, rather than at the top, but overall its not a complicated construction.
    Chris

    Being lost is a state of mind, not a state of place.

    You can spend time, and you can spend money. Sometimes you can end up spending both, but you will never get anywhere without committing to spending at least one or the other....Sometimes money is cheaper than time.

  18. #48

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    Just an update from me. 5 months on and still no hammock, contact or reply to my e.mails, including the ones asking to cancel and refund. Avoid like the plague and don't believe the poor excuses. Plenty of decent companies out there, especially in the states if you can stomach the import fees.
    As said before, I've been saved from being out of pocket by Barclaycard.

  19. #49

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    Sad to be adding to this thread as have used UKHammocks and met Mat when he was last based Leeds way. Have lots of his gear and have always valued his advice.

    Order placed on 31st December 2017 for Ground-dweller TQ, c.175 paid on CC. Have used phone, email and contact form on a number of occasions since. Always polite, never pushy or rude, I understood the timescales were between 5 to 8 weeks, it was the argon version so needed materials from US etc etc. Only received one email that was a promise of manufacture and dispatch in late April. Nothing else and certainly no quilt.

    Dispute raised with CC today. Fingers crossed for a refund via them. Sadly at the mo' I'd have to say avoid UKHammocks until whatever mess they're in gets sorted out.

  20. #50

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    Refunded. Apparently due to difficulties with supply of argon from US though that doesn't quite tally with the email a month earlier saying it was about to be stuffed, nor excuse the lack of any comm's.

  21. #51

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    HI

    I've been watching this one for a while having come across it right after I'd just placed an order for multiple quits and hammocks. I confess it bothered me so I've kept track of how it went.

    I got a promise date of 5.5 weeks for the lot, so checked up by email on progress after 4.5 weeks and was told there was a delay for arrival of sustainable down due to issues at the supplier. It put a week on the original date.

    In the end, I got the whole order just over 5.5 weeks from order. I've been through the whole lot of it and I'm over the moon if I'm honest. Really looking forward to getting into mine.

    I asked mat what was going on directly after ordering and seeing this and he replied that the move hadn't helped, a particular member of the team had been replaced and the IT was screwed up.

    In the event, I can only say what I found personally .... I'm sure there were problems but I got some great gear after pretty much the waiting time I was told at the start. No quality issues at all.

    Hopefully, things may now be sorted.

  22. #52

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    To be fair I make down filled gear and quite often getting the high fill power downs is a nightmare, long waiting times etc. I'm been in situations where I've had a pile of unfilled quilts waiting on the down to arrive.

  23. #53

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    I think it only fair I post my positive experience with UKHammocks.

    I've been considering buying a Heavyweight EDC Hammock and Jungle Chair for a while. Although I've been put off by some of the negative reviews.
    However after seeing some recent positive reviews and testimonials (and noting the main problems seemed to be sourcing down) I thought it was worth a try.
    Especially since the consensus seems to be Mat is a top bloke.

    I ordered the items on the afternoon of Thursday 8th of June, and also since I am a huge lump asked to check that the items would be ok for my weight (approx 25 stone - 155kgs.) and I would receive them before August.
    Initially I was a little concerned because I could only get an automated message by phone and no replies to my email or facebook message. However I received a reply on Monday apologising for the delay and telling me that they would change the usual suspension to ensure they'd work for me. They also said they would be sent out within the week.
    So far so good.
    Email and facebook confirmation they were dispatched on Wednesday morning and I received them today the 15th.
    On inspection I could not fault the quality of the stitching or the finish. The suspension had been swapped to dyneema rather than paracord which should be a lot stronger with less give. The Jungle Chair is a fantastic size for me being so big.
    The EDC hammock seemed to be very light weight considering it was meant to be a heavyweight version and the wrong colour (normal is coyote and heavyweight is green). So since I didn't particularly want to damage myself or the hammock by possibly testing it to destruction I decided to double check with UKhammocks.
    I tried phoning but couldn't get through and then sent an email but received an automated response. I then sent the same message to their facebook page with a picture of the hammock and had a reply within 10 mins from Mat.
    Mat said that it was a mistake and the hammock should have been double thickness, he apologised and said I should donate the lightweight hammock to a friend and he'd have a replacement sent out in the morning.
    At the moment I am an extremely satisfied customer, I can't believe how quickly this has been sorted and the quality of the customer service. I'm just sorry I didn't pull the trigger sooner.
    I'm also thinking this lightweight hammock is gonna make a great present for my mate who owns the wooded area I play in, I'm going to be incredibly popular.

    So in summary I can only speak to my own experience but I would definitely recommend UKHammocks. I would humbly suggest to pay via paypal or credit card just in case, and maybe try to speak to Mat direct before ordering anything bespoke.
    Clearly there still seem to be issues, but 10/10 for me, from start to finish.
    I will further report when I receive my heavyweight hammock.
    Stelio.. Stelio Kontos. Stelio.. Stelio Kontos. Stelio.. Stelio Kontos. Stelio.. Stelio Kontos. Stelio.. Stelio Kontos....

  24. #54
    Join Date
    Sep 2013
    Location
    Rochester, Kent
    Posts
    270

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    Good to see that there are also some positive comments coming out and that hopefully normal service has been resumed.

    My EDC hammock is by far my most treasured item of camping equipment. I seldom go into the woods without it. I recently got a whoopie suspension kit for it and it's given me more flexibility in where I hang it.

    I've also been using the Woodsman hammock (this doesn't have the bug net) regularly for 3yrs now and it's still in great condition. No fraying or loose stitching, just really well made kit that you can rely on. I keep thinking about upgrading to the Woodsman X or Expedition but there really isn't any need.

    Hopefully everyone that has had problems will get their issues rectified.
    Barneys Bimbles and Adventures, check out my blog for tales and photographs of my outdoor adventures.

    http://barneysbimbles.blogspot.co.uk

  25. #55
    Join Date
    May 2008
    Location
    Hants
    Posts
    872

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    Quote Originally Posted by Barney Rubble View Post
    Hopefully everyone that has had problems will get their issues rectified.
    I never did, not any explanation, apology, acknowledgement of problems or anything, just radio silence, that grated a lot with me at the time and didn't make me feel like I was dealing with someone who gave a s**t.

    Still, that aside, we could really do with a decent UK manufacturer to supplement the few like DD, Tenth Wonder etc, so if they've finally got their act together again at last then everybody benefits, might be a bit early still to make that call but here's hoping they come good again.

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