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Discussion in 'Kit Chatter' started by lab72, Sep 2, 2014.
Heads up avoid www.outdooraction.co.uk !
Rude and and shocking customer care .
any more info?
What more do I need to you ?
An explanation would help.
Though that said, I don't think I've ever bought from them anyway.
Ordered a stove from them then when it arrived it was the wrong model phoned them up , they said return it and they would send the correct one out, but no they refunded me then the bloke on the other end basically says not my problem that's it in a nutshell .
seem to get pretty decent reviews
Did you ask to speak to the manager? Maybe you were just dealing with an unhappy employee?
So.....you have a refund and you're sitting with the stove too ?
If they muddled it up and they want their stove back they need to organise postage costs.
No stove got sent back Cost me £8 to post back
Ah, that's not on if they don't refund that to you.
Take them to court for it. It costs nothing to take them to a small claims court, you don't need a solicitor and its all done in plain English.
I'm in internet retailing. Have you directly asked for the postage back? You will get the best and quickest response by sending a Recorded letter addressed Managing Director (Private and Confidential). Often it is the sales staff that have either overlooked the refund, don't engage brain sufficiently to realise that you are entitled to it, or have just been slow in actioning the refund. It is unusual not to refund the return postage.
At work it is not unusual for a customer to look at one item and supply the code for another. You haven't given the explicit circs but in those circs I would not refund the return postage either. I'm not saying that's what has happened but it's just an example.