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Outdoor action .com

Discussion in 'Kit Chatter' started by lab72, Sep 2, 2014.

  1. lab72

    lab72 Native

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    #1 lab72, Sep 2, 2014
    Last edited: Sep 2, 2014
  2. Corso

    Corso Full Member

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    any more info?
     
  3. TeeDee

    TeeDee Full Member

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    Details required.
     
  4. lab72

    lab72 Native

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    What more do I need to you ?
     
  5. Toddy

    Toddy Mod
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    An explanation would help.
    Though that said, I don't think I've ever bought from them anyway.

    cheers,
    Toddy
     
  6. lab72

    lab72 Native

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    Ordered a stove from them then when it arrived it was the wrong model phoned them up , they said return it and they would send the correct one out, but no they refunded me then the bloke on the other end basically says not my problem that's it in a nutshell .
     
  7. Corso

    Corso Full Member

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  8. Toddy

    Toddy Mod
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    So.....you have a refund and you're sitting with the stove too ?

    If they muddled it up and they want their stove back they need to organise postage costs.

    M
     
  9. lab72

    lab72 Native

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    No stove got sent back Cost me £8 to post back
     
  10. Toddy

    Toddy Mod
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    Ah, that's not on if they don't refund that to you.

    M
     
  11. lab72

    lab72 Native

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    Exactly :(
     
  12. British Red

    British Red M.A.B (Mad About Bushcraft)

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    Take them to court for it. It costs nothing to take them to a small claims court, you don't need a solicitor and its all done in plain English.
     
  13. widu13

    widu13 Bushcrafter (boy, I've got a lot to say!)

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    I'm in internet retailing. Have you directly asked for the postage back? You will get the best and quickest response by sending a Recorded letter addressed Managing Director (Private and Confidential). Often it is the sales staff that have either overlooked the refund, don't engage brain sufficiently to realise that you are entitled to it, or have just been slow in actioning the refund. It is unusual not to refund the return postage.

    At work it is not unusual for a customer to look at one item and supply the code for another. You haven't given the explicit circs but in those circs I would not refund the return postage either. I'm not saying that's what has happened but it's just an example.
     

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